At DDC, we are always on the lookout for aspiring, talented developers.

If you are interested in pursuing a career at DDC, please send in your resumé and someone will contact you if your qualifications meet our requirements.

Please send your resumé to:

Dynamic Data Concepts, LLC.
Human Resources Department

email: careers@dynamicdataconcepts.com

Available Positions:

Inside Sales Representative

Status: Full Time

Location: Brooklyn

Reports to: CEO

Job Description:

• Report to and work directly with CEO to sell Company’s web-based school management software applications and services to the K-12 education market.
• Use a consultative sales approach to turn prospects into customers.
• Respond to inbound calls from prospects and manage the sales process from inquiry through initial product demonstration and contract preparation.
• Manage quote creation, order processing, and respond to day to day prospect requests.
• Maintain records of all sales interactions using company’s CRM application
• Perform outbound calling to generate referrals from existing customers.
• Collaborate with and provide key support to CEO and field sales to close business and grow revenue.
• Sell to and service accounts via phone, web, and email.
• Use Company’s CRM application to maintain records of sales interactions; prepare sales forecasts.
• Participate in trade shows, conventions, sales meetings, and on-site prospect and customer visits.
• Partner with and support field sales representative(s) as required to close business for the Company.

Requirements:

• Self-motivated, results oriented with ability to work with minimal supervision.
• Fast learner able to multi-task and thrive in a fast paced, independent environment.
• Entrepreneurial spirit; self-starter with mature and professional demeanor.
• Detail oriented-skilled at providing consistent follow-up and follow-through.
• Excellent presentation, communication, organization, and time management skills.
• Understanding of telesales; ability to take a prospect through the sales process and “Ask for the order.”
• Technically savvy; competent in MS Office, WebEx, CRM applications.
• Bachelor’s degree in Business, Marketing, Education, related field or equivalent experience.
• Experience in consultative sales, preferably in the software or SaaS market.
• 1-3 years professional sales experience; successful telesales experience preferred.
• Inside sales experience selling software applications in the K-12 education market a definite plus.
• Ability to travel nationwide, approximately 2 to 3 days/month.

This is a superb opportunity for an individual to work closely with our CEO to turn prospects into customers! With lots of inquiries and prospects in the pipeline, this position is immediately available.

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Customer Software Support Specialist

Status: Full Time

Location: Brooklyn

Reports to: Executive Director of Operations

Job Description:

• Provide primary technical support via phone, email and web for Company’s software products and serve as key business contact for assigned set of accounts.
• Take ownership of all client communications, respond to questions, and resolve open issues.
• Provide “Tier 1” technical support
  • Troubleshoot software issues
  • Respond to questions, run reports.
  • Escalate unresolved issues in accordance with escalation policies.
• Maintain positive relationship with client through open communication and strategic support.
• Handle client issues promptly to ensure satisfaction and renewal business.
• Understand client’s unique requirements, utilization, and goals of the system.
• Work to maximize client’s ROI in their investment in Company’s products and services.
• Provide training and guidance via phone, email.
• Stay abreast of new development; present opportunities for account growth and new business.
• Develop and maintain strong relationships with key decision makers within client’s organization.

Requirements:

• Bachelor’s degree in Business, MIS, CIS, Math, Computer Science or related field.
• Software savvy with ability to learn robust and highly complex software products.
• Self-motivated, goal oriented, with demonstrated ability to follow through and resolve complex issues.
• Extremely detail oriented; highly organized; fast learner.
• Proven ability to handle stressful situations and deadline pressures.
• Ability to plan and carry out responsibilities with minimal direction.
• Team player.
• Outstanding communicator; highly articulate and professional.
• Excellent time management and prioritizing skills.
• Database knowledge; SQL experience a plus.
• Minimum 2 years of documented success in similar role in the software industry preferred.
• Background in relationship building sales, selling new products and services into existing base, and building effective relationships with clients a plus.
• National travel estimated at up to 20%.

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